For insurance brokers, leasing and collections
Find out which of your calls a voice agent can take. Free, from 100 of your recordings.
Send us 100 call recordings. Within a week you get a report: which calls repeat, where agents lose the client, and what can move to an AI agent in 30 days.
A 30-minute call with our team. No integration needed for the audit.
- 100 recordingsAny format: MP3, WAV, export from your PBX
- No integrationNothing touches your systems for the audit
- One weekReport with what to automate first
ISO/IEC 27001:2022GDPRNDA before you send calls
Call-centre audit
100 callsRoutine: 64% Needs a person: 36%
Top 5 call reasons
- Reason 1
- Reason 2
- Reason 3
- Reason 4
- Reason 5
What we’d automate first
Payment reminders · 1 in 4 calls
Example report
Our clients
Use cases
What the agent handles in companies like yours
Payment reminders before the due date
Early-stage collection calls, 0 to 30 days overdue
Claim and application status: «where is my case?»
Document requests and follow-ups
Qualifying inbound leads for leasing and insurance
Handing the call to an agent with the transcript when it needs a person
The audit
How the audit works
- 01
A 30-minute call
We agree which calls to look at and how you send them.
- 02
You send 100 recordings
In any language your agents speak.
- 03
We analyse them
Each call transcribed and scored: reason, outcome, sentiment, where it went wrong.
- 04
You get the report
What repeats, what to automate first, what a pilot looks like.
- ISO/IEC 27001:2022 certified — certificate by Quay Audit UK, valid to July 2029
- GDPR: Data Processing Agreement with Standard Contractual Clauses
- Platform hosted in the EU (AWS, Frankfurt)
- Published sub-processor list
- NDA signed before you send any recordings
- SAML single sign-on and audit log
- User provisioning and custom roles
- Regional deploys, dedicated server or on-premise
- Call transcription on HAPP’s own servers