Night shift calculator
How many customers message you when no one replies?
Enter a few numbers about your business. See how many messages wait until morning, what that costs you a month and what an AI night shift would win back.
Night shift report
Online shop in Portugal
60 messages a day · average order €40 · you reply until 23:00 ·
These are averages for online shops, not your own chats yet. On a 15-minute call we can look at a week of your real messages and check the numbers.
Messages that wait until morning cost you about
€792 /month
€9,504 a year
11 messages a day nobody answers × 15% ready to buy × 40% buy elsewhere by morning = 0.66 orders a day × €40 × 30 days
When your customers write, average day
- Someone answers
- Nobody answers 23:00–09:00
18% of messages arrive when nobody answers. That’s 11 a day waiting until morning.
What a night shift wins back
- Orders a month
- 12
- Revenue a month
- €480
- Time on morning replies
- 11 hours a month
- HAPP plan
- from €49/month
- HAPP at your volume
- about €51/month
We assume the agent wins back 60% of lost orders: it replies within a minute, but not everyone buys. Time: 11 messages a day × 2 minutes. 2 orders a month cover the plan. Your volume adds about €2 a month in pay-as-you-go messages.
How we calculated this
Move the sliders to match your business. Every number above updates.
Questions the agent answers for you
- Is this bag in stock in black?
- How long does delivery with CTT take?
- Is the jewellery hypoallergenic?
- Can I return it if it doesn’t fit?
The agent answers from your price list and rules, in your customer’s language. If it’s unsure, it asks the customer for details and hands the chat over to you.
Getting to your first night
- 1Connect Instagram and WhatsApp in one place. We do it with you on a short call, or you connect them yourself in the trial.
- 2Load your price list, delivery with CTT and return rules. A spreadsheet or a link to your shop is enough.
- 3Each order comes to you as a ready card in Shopify and in the morning report, with name, item and delivery details.
- 4First night: the agent answers from 23:00 to 09:00. In the morning you get a report in WhatsApp: who wrote, what they asked, which orders are ready.
Want to test it on your own messages?
15 minutes: we look at a week of your real messages, load your prices and rules and set up a free test night. You see the morning report the next day.
For your volume HAPP costs about €51/month: the €49 plan plus pay-as-you-go messages and calls. 7-day free trial.
Or try it free for 7 days on your ownNot the decision-maker? Send this report to the owner